Customer Support

How can we help?

If you have questions about your order, need project follow-up, or want to request changes, contact us directly by email or phone. Our team responds within 24 business hours.

Order Tracking

After payment, you will receive a confirmation email with the next steps. The briefing form will be sent by email and your project will have direct follow-up through to final delivery.

Revisions and Changes

All plans include unlimited revisions at no extra cost. To request changes, email Lucasbreno@proton.me with the subject "Revision — [your name]" and describe the changes you want.

Refund Request

• We offer a full money-back guarantee. To request a refund:
• 1. Email Lucasbreno@proton.me with the subject "Refund Request"
• 2. Include your Stripe order number (found in your receipt email)
• 3. You will receive confirmation within 24 hours
• 4. The refund is processed by Stripe within 5–10 business days to your original payment method

Charge Dispute

If you identify a charge you do not recognise, please contact us before opening a dispute with your bank. The description on your card statement will appear as SHOPBULDS.COM.

Cancellation

You may cancel your order at no cost at any time before submitting the briefing. To cancel, email Lucasbreno@proton.me with the subject "Cancellation — [your name]".

Privacy and Data

To exercise your GDPR rights, see our Privacy Policy or email Lucasbreno@proton.me.

Dispute Resolution

If a dispute cannot be resolved directly, you may use the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr/.